Return policy
The Iliac Guarantee
Every piece is built to last. If anything ever happens to your product, we will fix it. No questions asked. No receipt required.
Covered
Anything
If it breaks, wears, tears, or fails, we take care of it.
Proof
Not needed
No receipt. No paperwork. Just reach out.
Outcome
Fixed
Repair if possible. Replace if it is not.
What this means
For lifeEvery Iliac product is handmade in the USA using premium leathers and fabrics sourced from Northern Italy. We build pieces to be used, not displayed.
The guarantee
We will fix anything
If anything ever happens to your product, we will repair it or replace it. No questions asked. No receipt required.
No questions asked
No receipt required
Repair or replace
Handled fast
We stand behind the work because we control it. If it ever lets you down, we will not.
How it works
01
Reach out
Send your name and a quick note about what happened.
02
Send photos
Photos help us decide repair versus replacement immediately.
03
We confirm next steps
We reply with shipping guidance and timeline.
04
Repair or replace
We fix it if we can. If not, we replace it.
Common questions
Do I need a receipt
No. No receipt required.
What if the damage is my fault
It does not matter. If anything happens to the product, we will take care of it.
Will you repair or replace
We repair when possible. If it cannot be repaired, we replace it.
How do I start
Email customerservice@iliacgolf.com with a short description and photos.